Advice & Information
INFORMATION & ADVICE
General Information & Advice
We provide free, independent and confidential advice and information on issues relating to older people and their carers. We can assist with a wide range of problems, particularly in the areas of benefits and pensions, housing, health and community care. We will signpost you on to other specialist agencies if we think they will be better able to provide the information you are seeking or help you resolve your problem. We also keep a comprehensive and up to date stock of factsheets and booklets on popular subjects.
Shelter runs a fortnightly appointment based surgery on Tuesday afternoons for older people seeking specialist housing advice on problems with landlords, overcrowding and homelessness. They will provide information, advice and advocacy.
NEW IN JANUARY - Legal (Debt & Housing)
West London Law Solicitors will be running a monthly appointment based surgery starting on 27 January 2010. It is aimed at older people seeking legal advice on debt and housing.
This service is aimed at older people or carers who are unable to advocate for themselves.Our advocates can help you with everyday domestic issues/ problems, moving into sheltered accommodation, obtaining services (statutory or other) and making a complaint.Our advocates are able to provide a communication link between a frail older person, carer and various authorities such as utility companies and Ealing Council.
NEW IN JANUARY - Tax Help
Tax Help for Older People help people on low incomes to deal with their tax questions. Appointments to see an advisor are available on a pre-booked basis.
Our team of Benefits Advisers can advise you on your entitlement to welfare benefits and assist you with making benefit claims. They can help you to fill in any claim forms. With support from Law For All, we run a mixture of drop in and appointment based surgeries, and will visit you at home if you are unable to come to our offices. Contact the team directly on 020 8579 7342.
Wills
Vickers, a local firm of solicitors, provides a will writing service on the second Wednesday and Friday of the month. Appointments are booked in advance.
How to Contact Us
Our two Information & Advice centres are located in West Ealing and Acton and open from Monday through to Friday. You can visit in person, telephone or email reception@ageconcernealing.org.uk. At all other times, there is an answering machine to leave a message, which we will deal with as soon as possible.
Older people, their carers and friends are welcome to contact us as are other organisations. We can be contacted at:
135 Uxbridge Road
West Ealing
London
W13 9AU
Tel: 020 8567 8017
Michael Flanders Centre
Church Road
Acton
London W3 8PP
Tel: 020 8825 7875